DSL AB & BC » Connection / Speed Issues

ID #1006

Intermittent Sync /connection?

This is *not* an ISP issue.

Possible causes:

1) telephone(s) not filtered

- filter telephone(s) or disconnect them

2) defective modem

- replace modem
- contact ISP if modem was provided with service

3) faulty linecard / dslam port at CO

- contact ISP and they will have Bell Nexxia investigate

4) distance from CO exceeds maximum guaranteed distance

- contact ISP and they will have Bell Nexxia investigate

5) outside line issue (loaded coils, bridged taps, wear & tear)

- contact ISP and they will have Bell Nexxia investigate

6) defective filter(s)

- replace filter(s)
- contact ISP if filter(s) were provided with service

7) faulty inside wiring / phone jack(s)

- call 611 (note, this is at your own expense)
- repair your inside wiring

8) interference from AM radio

- place modem away from AM radio
- use shielded twisted pair cabling from modem to walljack

9) interference from halogen lights

- place modem away from halogen lights
- use shielded twisted pair cabling from modem to walljack

10) modem overheating

- turn modem on its side
- keep other objects away from modem
- contact ISP (if modem was provided) or vendor if overheating persists
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Last update: 2008-08-12 11:19
Author: admin
Revision: 1.0

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